Faq

If MarketAccess starts but is not visible on the screen,,sv,This can happen after a windows update,,sv,Market Access starts as usual but disappears from the screen,,sv,It appears as started down in the program line,,sv,The error is that Market Access is out of the ordinary viewport that you see on the screen,,sv,If you have two screens docked to the computer, it probably appears on the other,,sv,The error is still easy to correct by following these steps,,sv,Right-click the Market Access icon,,sv,select properties,,sv,Select the tab,,sv,shortcut,,sv,In the field,,sv,Drive in,,sv,then you choose,,sv

Detta kan hända efter en windowsuppdatering.
Market Access startar som vanligt men försvinner från skärmen. Den syns som startad nere i programraden. Felet är att Market Access hamnat utanför den vanliga viewporten som du ser på skärmen. Har du två skärmar dockade till datorn syns den förmodligen på den andra.

Felet är ändå lätt att avhjälpa genom att följa dessa steg:

1. Högerklicka på ikonen till Market Access, välj egenskaper.
2. Välj fliken “Genväg”.
3. I fältet “Kör i”, så väljer du “maximized,,sv,instead of,,sv,Normal window,,sv,Click Apply,,sv,Now start MarketAccess and you will see that the program is visible and covers the entire box,,sv,Click Finish,,sv,Redo the process from,,sv,if you have closed properties,,sv,otherwise change back to,,sv,and close all windows,,sv,Start MarketAccess and move it down to the center of the screen,,sv,Clear,,sv,Now you should be able to run MA again,,sv,Market Access starts,,sv,but are not visible,,sv,faq,,en,market access starts but is not visible,,sv” istället för “Normalt fönster”.
4. Klicka på Verkställ
5. Starta nu MarketAccess oc du ska se att programmet syns och täcker hela rutan.
6. Klicka avsluta
7. Gör om processen från 1. om du har stängt egenskaper, annars byt tillbaka till “Normalt fönster”.
8. Click “OK” och stäng alla fönster.
9. Starta MarketAccess och flytta ner det till mitten av skärmen.
10. Klart. Nu ska du åter kunna köra MA såsom tidigare.

Om windows har gjort en uppdatering och sedan kraschar oväntat med ett kritiskt fel utan att ha laddat ner någon data kan detta bero på en skyddad inställning i Windows 10.

Om du använder Windows Defender är det tämligen enkelt att åtgärda. Följ nedan instruktion för att ge Folder Access till Market Access.

https://support.microsoft.com/sv-se/help/4046851/windows-10-allow-blocked-app-windows-security

Importing data from Market Access to Multicharts11-1

Here's how to import price data from Market Access to Mulicharts. Download the pdf document and follow the instructions.

You can prevent spyware and other unwanted programs attacking your computer, turn on Windows Defender real-time protection and select all real-time protection options.

Real-time protection means that you receive a warning when spyware or potentially unwanted software attempts to install itself or run on your computer. Additionally, you receive a warning message when a program tries to modify important settings in Windows.

To disable Windows Defender, follow these steps.
To open Windows Defender.
Press Control Panel
Press safety
Press the security center
Top left is Windows Defender
Press the Windows Defender
Select options from the Tools menu
Uncheck use real-time protection

We have customers who are successfully running the trading session with the full history on the Mac.
It requires an emulator like those that many have already installed such
Parallel, VMWare eller Virtualbox.

We can not provide the same support for installation, however, that for Windows, but we can,
using TeamViewer login us and help the environment is available from
you as a user and you give us permission to do so.

Här finns några länkar som viss kunder har använt.

http://osxdaily.com/2015/03/25/install-run-windows-10-mac-virtualbox-os-x/
https://www.parallels.com/eu/landingpage/pd/windows-on-mac/
https://www.vmware.com/products/fusion.html?PID=3607085&PubCID=2786910

Välkommen att prova.

Sometimes becomes a problem much easier if you see the same thing. We can login on your computer using a software called Teamviewer.
If you would like us to help you by logging on to your computer, it is an advantage if you have downloaded and installed the software before we heard on the phone.

It is also an advantage if you have sent us an email with the user number and PIN code as the program shows after installation. It allows us to quickly and easily connect to your PC.

It is important to know that it is you who still are in control of who is logged on to your computer. Unable to log in without being seen, and after that the program is nerstängt is the computer again as safe as before you started it. Our experience of Teamviewer is only good. Here you can download Teamviewer

The settings of the antivirus software such as Norton, etc. so there are too many versions and different setting menus that make it difficult for us to provide support but a tip is that you have to "exclude" protection for port 21!

You can try to completely turn off virus protection and hooking up MarketAccess, the connection works properly, so we know that you have to configure your virus scanner or firewall software to open traffic over port 21.

Below error is old, you get this, Download the latest version of Market Access from the home page.

Many programmes run trouble in Vistan addressed using Vistans compatibility mode.

In order to make it possible to run older software in Vista so you can control the boot loader eg MarketAccess .exe, by right-clicking on the start icon for the current application, where to get a menu where you select properties at the bottom where you choose the tab "compatibility". Set up to run the program in compatibility mode for Windows XP (Service Pack 3) by clicking in the box to bring up the choice of compatibility mode where you choose Windows XP (Service Pack 3),

Click apply and OK.

Contact support to verify your settings

It is the most common error is that the user entered for Stockletter his Metastock format, but, in fact, uses a different data format, as the Trading Session 2 to read data. Users who have Trading Session shall have a username that starts with TS.

Below error is old, you get this, Download the latest version of Market Access from the home page.

Error 400 You can sometimes avoid by right-clicking on the icon and choose MarketAccess “Run as administrator”.

UAC
Problem with the Updater MarketAccess (for example, Server Error 400) May be due to a feature in your Windows Vista called User Account Control (UAC).

A feature that is supposed to protect the computer from unauthorized software installation, but which in some cases can affect the installation of completely legitimate programs.

Each logon to a Vista computer with UAC enabled is always against a “regular” or limited users, whether you are an administrator or not.

This UAC feature lets you turn off. To disable the UAC feature, and thus be able to install software so you can make the following:
1. Open The Control Panel
2. Click on the title “User Accounts "
3. Click there on the “Enable/disable user account control "
4. Check out the selection “Protect your computer by using the user account control (UAC)”

5. Click “OK” and then restart your computer.

When the computer restarts, you uninstall MarketAccess, Trading Session 2 or Weems Trading Session from the control panel. After the uninstall process is complete, try to reinstall MarketAccess, Trading Session 2 or Weems Trading Session.